# Troubleshooting

If you run into problems with the API, please don't hesitate to reach out to support. Here are some common troubleshooting steps:

## 1. Test Account Connection

First, make use of the Account endpoint before testing any other endpoints. This will let you know if your account is properly linked and active.


```bash
curl -H "Authorization: Bearer your_api_token_here" \
     https://api.evaboot.com/v1/account/
```

## 2. Check Available Credits

If it appears that you have 0 available credits, you may need to link your Evaboot account to your Sales Navigator account.

**To link your accounts:**

1. Use the Evaboot browser extension
2. Start any extraction of a Sales Navigator page
3. An extraction with one result is fine


## 3. Common Issues

### 401 Unauthorized Error

- Verify your API token is correct and that you're including it properly in Authorization header after "Bearer".
- Ensure your Evaboot account is linked to Sales Navigator (see step 2 above)
- Check that your account is active


### 402 Insufficient Credits

- Check your credit balance in the Evaboot dashboard
- Link your Sales Navigator account (see step 2 above)
- Contact support to purchase additional credits


### 429 Too Many Requests

- You've exceeded the rate limit
- Wait before making additional requests
- Check response headers for rate limit details


## Getting Help

If these steps don't resolve your issue:

- [Help Center](https://intercom.help/evaboot/)
- Contact Support
- Include your API request details and any error messages