If you run into problems with the API, please don't hesitate to reach out to support. Here are some common troubleshooting steps:
First, make use of the Account endpoint before testing any other endpoints. This will let you know if your account is properly linked and active.
curl -H "Authorization: Bearer your_api_token_here" \
https://api.evaboot.com/v1/account/If it appears that you have 0 available credits, you may need to link your Evaboot account to your Sales Navigator account.
To link your accounts:
- Use the Evaboot browser extension
- Start any extraction of a Sales Navigator page
- An extraction with one result is fine
- Verify your API token is correct and that you're including it properly in Authorization header after "Bearer".
- Ensure your Evaboot account is linked to Sales Navigator (see step 2 above)
- Check that your account is active
- Check your credit balance in the Evaboot dashboard
- Link your Sales Navigator account (see step 2 above)
- Contact support to purchase additional credits
- You've exceeded the rate limit
- Wait before making additional requests
- Check response headers for rate limit details
If these steps don't resolve your issue:
- Help Center
- Contact Support
- Include your API request details and any error messages